01
Getting started
Accept the invitation, download the signed MSI from Varajen Time, install it on the assigned Windows device, connect the invited account, review the monitoring notice and confirm the tray state.
Varajen Time support
Understand the state before choosing the repair.
Use these checks to distinguish enrollment, connectivity, tracking, browser and upload issues without deleting pending employee data.
Visible trackingTenant isolatedAudit ready
Transparent by design
Built for accountable operations
Every signal keeps its context.
Varajen Time connects collection, policy, coverage, review and deployment controls so teams can understand both the metric and the evidence behind it.
02
Offline
Offline means no recent heartbeat. Check power, network, Windows sleep, enrollment and whether the agent is running. It does not prove the computer is switched off.
03
Degraded
The core heartbeat works, but browser attribution, screenshots or upload processing needs attention. Review component diagnostics before reinstalling.
04
No website shown
Confirm Chrome or Edge is foreground, the approved companion is enabled, the native host is registered, browser policy is current and the page uses HTTP or HTTPS.
- Internal browser pages are not attributed
- Configured sensitive domains can be excluded
- Only the normalized active hostname is reported
05
Network loss
Pending records remain in the encrypted local queue and retry after connectivity returns. Acknowledged data is removed locally, and sequence processing reduces duplicates.
06
Need help?
Contact support@varajen.com with the tenant name, device state, observed time and agent version. Never send passwords, tokens, private keys or sensitive employee records.
- Record the visible tray and portal state
- Include last heartbeat and component status
- Preserve queued data while support investigates
Varajen Time